Our FAQ page has all the answers you need – quick, clear and designed to help you get the most out of our services.
Have a question or need more information? We’re here to help—drop us a message and our team will get back to you with the answers you need.
How long does it take to install the service?
At ASI Connect, installation times vary depending on your location and the complexity of your setup, but typically, our team completes the installation within 3 to 7 business days. We work closely with you to schedule a convenient time and ensure a smooth, efficient onboarding process.
What are your internet plans and speeds?
At ASI Connect, we offer a range of internet plans to suit various business needs. Our Business Broadband packages start from 10/10 Mbps at R1,495/month, scaling up to 1000/1000 Mbps at R14,950/month.
For more demanding requirements, our Dedicated Internet plans provide uncontended, unshaped bandwidth, starting from 20/20 Mbps at R4,300/month, with higher speeds available upon request. All plans include a free static IP address and a 24-month term.
Please note that monthly pricing excludes VAT and installation fees, and coverage is dependent on your location. For a detailed breakdown and to check service availability in your area, visit our .
Can I use these services for my home too?
At ASI Connect, our services are primarily designed to meet the needs of businesses with scalable, secure, and high-performance connectivity. However, depending on your location and requirements, we may be able to provide solutions suitable for home use—please contact our team to discuss your specific needs.
What happens if I move?
At ASI Connect, if you move to a new location, just let us know as soon as possible. We’ll work with you to transfer your service or set up a new connection at your new address, ensuring minimal downtime so your business stays connected without interruption.
Learn more about how ASI Connect can help your business thrive. For more questions, send us an email—we’re here to assist you every step of the way.
ASI Connect is proud to maintain an Integrated ISO Management System in all its operational areas. This system provides a solid framework which not only enables the company to operate efficiently and safely, but also drive continual improvement in all aspects.
ASI Connect has been certified against the ISO45001:2018, ISO9001:2015 and ISO14001:2015 international standards.
ISO45001 drives our commitment in improving our OH&S performance and prevent injury or ill health, through this we ensure that every employee gets home safely.
ISO9001 provides the framework for us to consistently provide the best products and services to meet our customer requirements.
ISO14001 help us meet our objectives through managing the immediate and long-term impacts of our activities on the environment.
Our accreditation has been proved by UKAS (United Kingdom Accreditation Service) and DAKKS (Deutshe Akkreditierungstelle).
Our trade certifications assure or local and international clients of consistent and reliable levels of service:
- Project Management
- Communications Cabling Association of SA – CCASA
- Electrical Certificate of Compliance
- Independent Communications Authority of South Africa Certificate – ICASA
- Equipment Calibration Certificates
- SAPS Clearance Certificates
- CIBD – Construction Industry Development Board – Level 6
- In respect of Data Centre projects, Gartner specifications and Uptime Institute recommendations are followed
- BICSI Corporate member with 2 RCDD’s
- Certified Fibre Optic Technicians (CFOT)
- Certified Fibre Optic System Design (CFOSD)
Our solutions are designed using CAT5e, CAT6, CAT6A and CAT7 (10GIG) programmes for the following ICT services:
- Data
- VolP
- Point Of Sale
- Wireless Access Points
- IP Television
- IP CCTV
- Building Automation Services
- Access Control
- Other Network Peripherals
- True Non-line of site solutions with high availability and throughput
- Point to point range off up to 200km
- Broadband point to point communication - up to 300 Mbps
- Carrier class cost effective solutions
- Wi-Fi Solutions
- Wi-Max Solutions
- Intelligent bridging and routing
The ASI Connect Data Centre Design and Cabling teams will be involved with the development and sanctioning of any new build or refurbished Data Centre or CER facilities and a design brief will be developed to articulate, as far as practical, the IT requirements to accommodate the design and construction of appropriate capacity in an efficient and cost-effective manner. We offer the following services:
- Site Integrity Analysis: inspection and analysis of safety, security, fire suppression, environment, access, power requirements, cooling requirements, etc.
- Site Design and Layout: optimum utilisation of space, best practice i.t.o. cooling, power, safety and security
- CAD drawings: room design, layout, network design and engineering designs
- Server Rooms: design and construction of new server rooms for all services
- Cable Management Solutions: power consumption management tools and reporting Customisation
- Portable Equipment Shelters
- Cold Aisle Containment Units
- 19” Under-Floor Bracket
- Customised Patch Racks
- We manufacture our own looms
Our services include:
- Proposal: quotation and implementation plans
- Equipment Racks: specify and install equipment shelves
- Customisation
- Portable Equipment Shelters
- Cold Aisle Containment Units
- 19” Under-Floor Bracket
- Customized Patch Racks
- Manufacture our own looms.
We assist clients with the following:
Network Cabinets
- Main distribution frame cabinet
- Network switch cabinet
- Server Cabinet
- Combined main distribution frame/network cabinet
- Network Slack Cabinets
- Environ racks
Network Components
- Patch Panels
- Brush Panels
- Outlets
- Consolidations
- Specialised brackets
- Wire baskets
- Plastic routing
- Connectors
- Consumables
- All the supplies are compatible to the approved cabling standards.
At ASI Connect, if you experience any issues with your internet connection, our support team is ready to assist you. Simply log a ticket via our support portal, call our helpdesk, or email us directly—we offer fast, localised support to resolve your connectivity problems as quickly as possible. Your uptime is our priority.
To get started with ASI Connect, you’ll need basic networking equipment such as a modem and router, which we can help recommend based on your business needs. Depending on your package, we also provide or support enterprise-grade hardware to ensure a secure and scalable connection tailored for your operations.