In order to provide electronic communications services to its subscribers, ASI Connect holds licences issued by the Independent Communications Authority of South Africa (ICASA).
ICASA requires that all licence-holders comply with, inter alia, the: ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and ICASA End-User and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.
ASI Connect has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers.
The ICASA Code of Conduct Regulations 2008 and the ICASA End-user and Subscriber Service Charter Regulations are available on the ICASA Website.
ASI Connect promises to:
- Honesty: Ensure that all its services and products meet the specifications as contained in ASI Connect’s licences and all the relevant laws and regulations are abided by.
- Never discriminate: Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation.
- Discretion: Keep the personal information of Customers confidential unless ASI Connect is: In possession of written authorization from the Customer to do so; Required to release such information for the purpose of briefing ASI Connect auditors, professional advisors or an accredited debt collection agency; and/or Otherwise authorised or required by any law or an order of Court.
- Fair in all manners: Act in a fair, reasonable and responsible manner in all dealings with Customers.
- Care: Display utmost courtesy and care when dealing with Customers.
- Information: Provide Customers with information regarding services and pricing.
- Guide: Where requested to do so, provide Customers with guidance with regard to their service needs.
We are a proud ISPA member: ASI Connect is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct. ISPA : The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.
ISPA Contact Details
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200
Email: complaints@ispa.org.za
- Subscriber Standard Terms and Conditions: Download Link
- Take Down Procedure: Download Link
- Acceptable and Fair Usage Policy: Download Link
- Service and Escalation Procedure: Download Link
- Code Of Conduct & Complaints Procedures: Download Link